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Have a question or need assistance? Feel free to reach out to us. We are here to help you with any inquiries you may have.
FREQUENTLY ASKED QUESTIONS
Do you provide return or exchange? Sorry, JINSLUV does not offer return or exchange at this time. All sales are FINAL.
What is your refund policy? All sales are FINAL. We do not accept returns or exchanges. We are not responsible for lost or stolen packages, or for orders delivered to incorrect addresses provided at checkout.
How can I modify my order? Once your order has been placed successfully, it is sent directly to our warehouse for processing and shipment. To ensure the fastest possible delivery, we're unable to make any changes once processing has begun. Please ensure you confirm your selection carefully before placing an order.
Where was the JINSLUV Bow Pin Collection manufactured? The JINSLUV Bow Pin Collection was handmade in California, United State.
Where can I purchase a bow pin? The Bow Pin Collection is available exclusively online.
What is the return policy on Bow Pin? For reasons of personal hygiene, all sales are FINAL. We do not accept returns or exchanges once an item has been sold.
How do I care for my bow pin? Do not pinch the bow loops when fastening or removing the pin, and do not machine wash, it's best to leave where water can't get to in order to maintain its luster.
Any safety notice that I should be aware of? This accessory contains small parts and a sharp pin fastening, so please keep away from babies and young children to avoid chocking or injury. And use the pins with care when attaching to clothing, bags, hats, or fabrics.
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408-992-1298