Return & Refund Policy

At Jinsluv, each order is prepared with care. Because our journals and notebooks are made specifically for each order, we are unable to accept returns or offer refunds for change of mind, incorrect selections, or simply deciding that a product is no longer needed.

We do, however, want you to receive your order in good condition. If something isn’t right with your order, please reach out to us and we’ll do our best to help.

Physical Journals & Notebooks

All physical journals and notebooks are final sale and are not eligible for returns, exchanges, or refunds.

This includes orders placed by mistake, changes of mind, incorrect product selections, or simply no longer wanting the item.

If your journal or notebook arrives damaged, defective, or with a printing or manufacturing issue, please contact us within 3 days of delivery at support@jinsluv.com and include:

Your order number
A brief description of the issue
Clear photos showing the damage or defect

After reviewing the issue, we may provide a replacement copy when appropriate. Replacement availability may depend on the product and fulfillment provider.

Please note that minor variations in color, printing, texture, or appearance may occur during the printing and manufacturing process and do not necessarily constitute a defect.

Bow Pins & Accessories

For hygiene and product-care reasons, bow pins and other accessories are not eligible for returns or exchanges once they have been shipped.

If your accessory arrives damaged or defective, please contact us within 3 days of delivery at support@jinsluv.com We may ask for photos or other information so we can better understand the issue.

After reviewing your request, we may offer an appropriate solution, such as a replacement, when available.

Because these products may come into contact with clothing, skin, hair, or personal belongings, we are unable to accept returns of opened, worn, or used accessories.

Incorrect or Missing Items

If you receive an item that is different from what you ordered, or if an item is missing from your package, please contact us within 3 days of delivery.

Please include your order number and photos of the items you received. We’ll review the order and work with you to resolve the issue.

Refunds

Jinsluv does not offer refunds for physical journals, notebooks, bow pins, or accessories due to change of mind or other personal reasons.

If an item is confirmed to have a manufacturing defect or an error on our part, we will review the situation and determine the most appropriate resolution, which may include a replacement. A refund is not guaranteed.

Damaged Packages

If your package arrives visibly damaged, please take photos of the package and the product before discarding any packaging materials. These photos may be needed to help us investigate the issue with our fulfillment or shipping partners.

How to Contact Us

If you believe there is an issue with your order, please contact us at:

support@jinsluv.com

Please include your order number, a brief description of the issue, and photos when applicable.

We appreciate your understanding and are always happy to take a look at an order when something genuinely doesn’t seem right.